General Ticket & Shipping Information

General Ticket Policy

Ticket orders are processed 7 days a week.

*Due to the high volume of orders we are receiving during our Black Friday promotion, please allow 48 hours for your order to be processed.

United States and Canada residents may select to receive their tickets via Print-at-Home (select products only), FedEx or pick-up at Orlando's Official Visitor Center. Tickets cannot be picked up at theme parks or attractions.

Residents of all other countries must choose Print-at-Home (select products only) or pick up tickets at Orlando's Official Visitor Center. Visit Orlando is not able to ship internationally; we do not ship to hotels.

Ticket prices are subject to change and are only available online or by phone at 1-800-257-0060. Once purchased, tickets are not refundable. Visit Orlando is not responsible for ticket loss.

Pick-Up at Orlando’s Official Visitor Center

Address: 8102 International Dr., Orlando, FL 32819
Hours: Open daily 8:00 a.m. - 9:00 p.m. 
Tickets are only released to the credit card holder who must present the credit card used for the transaction along with matching government issued photo identification.

Print-at-Home (select products only)

This is not an automated process. Orders are processed daily from 8:00 a.m. – 3:00 p.m. Orders placed within these hours will received tickets within 3 hours of the purchase.   Orders placed between the hours of 3:00 p.m. – 8:00 a.m. will be received by 11:00 a.m. Please anticipate a longer processing window during high order volume periods.

You will receive an email containing an attachment with PDF, there is one page per ticket purchased. You must print each ticket and bring to the park(s) for admission.

For Print-at-Home, all items in your Shopping Cart must be available for Print-at-Home; otherwise you will only see Pick-Up or FedEx options.

FedEx orders (United States and Canada only)

All orders placed before 3:00 p.m. EST Monday - Friday are shipped the same day. Orders placed after 3:00 p.m. shipped the next business day. All orders placed from 3:00 p.m. EST on Friday through 3:00 p.m. Monday are shipped on Monday. Please anticipate a longer processing window during high order volume periods. To ensure the security of your transaction, Visit Orlando will only ship to the address associated with the credit card used for the ticket purchase.

FedEx Fees
  • 1-Day Service - $19.95 (Monday - Friday delivery)
  • 2-Day Service - $14.95 (Monday – Friday delivery)
  • Canada - $24.95 3-4 days, (Monday – Friday delivery)