Frequently Asked Questions

Visit Orlando's Official Visitor Center on International Drive is open Monday through Friday from 9 a.m. – 5 p.m. Please note all employees and visitors are required to wear a mask and follow social distancing while inside the Center, and only credit card payments will be accepted. Our Vacation Guides are also available via phone at +1 (407) 363-5872 and Live Chat Monday through Friday from 9 a.m. – 5 p.m. and Saturday from 10 a.m. – 5 p.m.

  • Tickets + Shipping & Delivery

    • Most tickets purchased from Visit Orlando are good for one year from date of purchase. If for some reason you won’t be able to use your previously purchased tickets, please note that we are dependent on theme parks’ policies. Learn more from Walt Disney World® Resort, Universal Orlando Resort, SeaWorld® Orlando and LEGOLAND® Florida Resort.

    • United States and Canada residents may select to receive their tickets via Print-at-Home (select products only), or FedEx. Tickets cannot be picked up at theme parks or attractions.
      Residents of all other countries must choose Print-at-Home (select products only). Visit Orlando is not able to ship internationally, and we do not ship orders to hotels.
      Ticket prices are subject to change and are available online or by phone at +1 (407) 363-5872. Once purchased, tickets are non-transferable. Visit Orlando is not responsible for ticket loss.

    • Select tickets are available for Print-at-Home. This is not an automated process. Orders are processed Monday- Friday 8:00 a.m. – 3:00 p.m. Orders placed within these hours will receive tickets within 3 hours of the purchase. Please anticipate a longer processing window during high order volume periods. Orders placed after 3:00 p.m. will be processed the next business day. All orders placed after 3:00 p.m. EST on Friday through 3:00 p.m. Monday will be processed on Monday. Once your order is processed, you will receive an email with a PDF attachment containing your purchased tickets, there is one page per ticket purchased per attraction. You must print each ticket and bring to the park(s) for admission. For Print-at-Home, all items in your Shopping Cart must be available for Print-at-Home; otherwise you will only see a FedEx option.

    • While you can print-at-home quite a few ticket options, there are still some non-digital tickets that require shipping to your home (i.e., Disney tickets). We offer shipping through FedEx. FedEx is only able to ship to addresses within the United States and Canada.
      FedEx Fees
      Overnight - $19.95 (Monday – Friday delivery)
      2-Day Service - $14.95 (Monday – Friday delivery)
      Canada - $24.95 3-4 days, (Monday – Friday delivery)
      All orders placed before 3:00 p.m. EST Monday - Friday are shipped the same day. Orders placed after 3:00 p.m. will be shipped the next business day. All orders placed after 3:00 p.m. EST on Friday through 3:00 p.m. Monday will be shipped on Monday. Please anticipate a longer processing window during high order volume periods. To ensure the security of your transaction, Visit Orlando will only ship to the address associated with the credit card used for the ticket purchase. If your billing address contains a PO Box, please enter a physical shipping address in the comments of your order as FedEx does not deliver to PO Boxes.

    • We have contracts with most of the Orlando attractions allowing us to provide a lower price.

    • Visit Orlando is an official seller of discounted Orlando attraction tickets. Save time, money, and avoid standing in line by choosing one of our convenient pick-up or shipping options: Tickets can be shipped via FedEx, or sent to your email in PDF format.

    • Visit Orlando works very closely with our members to make sure that every ticket is legitimate, official, and purchased through a secure system.  Because the parks and attractions around Central Florida are members of our organization, we have a much closer relationship with them. This means that your Theme Park ticket purchases are backed by the Theme Park’s security and fraud prevention systems, as well as Visit Orlando’s additional security layers.  Tickets purchased through Visit Orlando are encoded with additional security features that make it virtually impossible to copy, fake, or otherwise alter a ticket with the intent to defraud.  No other ticket seller can give you this level of security for your official park tickets.

    • We ship to U.S. and Canada only. If your residence is outside of the U.S. or Canada, you can choose the print-at-home option during check out.

  • Discounts

    • Our tickets are already discounted and we do not accept any additional offers.

    • Visit Orlando's discounted attraction tickets are sold online at https://tickets.visitorlando.com

    • As Visit Orlando is the official tourism association for Orlando, we provide services to our visitors without any high-pressure sales tactics.

    • Prices are subject to change at any time due to park and attraction price changes, promotion end dates, etc. If you have any questions, please contact us at:
      General Phone: (407) 363-5872

  • Visitor Centers

    • Orlando's Official Visitor Center:
      Address: 8102 International Dr., Orlando, FL 32819 ( Directions)

      Visit Orlando's Official Visitor Center on International Drive is open Monday through Friday from 9 a.m. – 5 p.m. Please note all employees and visitors are required to wear a mask and follow social distancing while inside the Center, and only credit card payments will be accepted. Our Vacation Guides are also available via phone at +1 (407) 363-5872 and Live Chat Monday through Friday from from 9 a.m. – 5 p.m.

      The Mall at Millenia Concierge Desk:
      Located at the main entrance near the Cheesecake Factory
      Address: 4200 Conroy Rd., Orlando, FL 32839 ( Directions)
      Hours: Monday-Sunday 11:00 a.m. - 7:00 p.m. (hours may vary)
      Phone: +1 (407) 363-3555
      E-mail: info@visitorlando.com

      Visit our visitor centers page for more information and directions.

    • Visit Orlando's Official Visitor Center on International Drive is open Monday through Friday from 9 a.m. – 5 p.m. and Saturday from 10 a.m. – 5 p.m. Please note all employees and visitors are required to wear a mask and follow social distancing while inside the Center, and only credit card payments will be accepted. Our Vacation Guides are also available via phone at +1 (407) 363-5872 and Live Chat Monday through Friday from 9 a.m. – 5 p.m. and Saturday from 10 a.m. – 5 p.m.

    • Visit Orlando's Official Visitor Center on International Drive is open Monday through Friday from 9 a.m. – 5 p.m. and Saturday from 10 a.m. – 5 p.m. Please note all employees and visitors are required to wear a mask and follow social distancing while inside the Center, and only credit card payments will be accepted. Our Vacation Guides are also available via phone at +1 (407) 363-5872 and Live Chat Monday through Friday from 9 a.m. – 5 p.m. and Saturday from 10 a.m. – 5 p.m.

    • We accept credit/debit cards (Visa, AmEx, MasterCard, Discover).

    • We do not offer currency exchange.

    • We offer discounted tickets for the theme parks and many other area experiences.

    • Visit Orlando's discounted attraction tickets are sold online at https://tickets.visitorlando.com

  • Website

    • The base prices for our tickets are the same on our website and at the Official Visitor Center. However, you can purchase additional tickets that are not available online (i.e. shorter stay theme park tickets).

  • Transportation

    • We have two companies that offer tours to Clearwater, Miami, Cocoa Beach and many more: Gray Line Tours and City Sightseeing Orlando Tours.

    • We have two companies that offer tours to Kennedy Space Center: Gray Line Tours and City Sightseeing Orlando Tours.

    • The Lynx buses can take you around the city of Orlando and the I-Ride Trolley can take you around the International Drive and Universal Blvd areas. Tickets for both can be purchased via our website.