Frequently Asked Questions

Orlando Vacation Guides are available to help you with all of your questions Monday through Sunday: 8:00 a.m. – 9:00 p.m. EST General Phone: (407) 363-5872  Toll Free: (800) 972-3304

  • Tickets

    • Ticket orders are processed 7 days a week.

      United States and Canada residents may select to receive their tickets via Print-at-Home (select products only), FedEx, pick-up at Orlando's Official Visitor Center, or Hotel Delivery. Tickets cannot be picked up at theme parks or attractions.
      Residents of all other countries must choose Print-at-Home (select products only), pick-up at Orlando's Official Visitor Center, or Hotel Delivery. Visit Orlando is not able to ship internationally, and we do not ship orders to hotels.
      Ticket prices are subject to change and are available online or by phone at 1-800-257-0060. Once purchased, tickets are not refundable. Visit Orlando is not responsible for ticket loss.

    • You would pick-up your tickets at Orlando’s Official Visitor Center.
      Address: 8102 International Dr., Orlando, FL 32819
      Hours: Open daily 8:00 a.m. - 9:00 p.m.
      Tickets are only released to the credit card holder who must present the credit card used for the transaction along with matching government issued photo identification.

    • No, our tickets must be picked up from our Official Visitor Center.

    • Yes, select tickets are available for Print-at-Home. This is not an automated process. Orders are processed daily 8:00 a.m. – 3:00 p.m. Orders placed within these hours will receive tickets within 3 hours of the purchase. Orders placed after business hours will be received by 11:00 a.m. the following day.   Once your order is processed, you will receive an email with a PDF attachment containing your purchased tickets, there is one page per ticket purchased per attraction. You must print each ticket and bring to the park(s) for admission. For Print-at-Home, all items in your Shopping Cart must be available for Print-at-Home; otherwise you will only see Pick-Up, FedEx, or Hotel Delivery options.

    • We offer shipping through FedEx. FedEx is only able to ship to addresses within the United States and Canada.
      FedEx Fees
      Overnight - $19.95 (Monday – Friday delivery)
      2-Day Service - $14.95 (Monday – Friday delivery)
      Canada - $24.95 3-4 days, (Monday – Friday delivery)
      All orders placed before 3:00 p.m. EST Monday - Friday are shipped the same day. Orders placed after 3:00 p.m. will be shipped the next business day. All orders placed after 3:00 p.m. EST on Friday through 3:00 p.m. Monday will be shipped on Monday. Please anticipate a longer processing window during high order volume periods. To ensure the security of your transaction, Visit Orlando will only ship to the address associated with the credit card used for the ticket purchase. If your billing address contains a PO Box, please enter a physical shipping address in the comments of your order as FedEx does not deliver to PO Boxes.

    • No, tickets are non-refundable and non-transferable.  Certain tickets may be upgraded at the theme park.

    • We have contracts with most of the Orlando attractions allowing us to provide a lower price.

    • Visit Orlando is an official seller of Orlando attraction tickets. Save time, money, and avoid standing in line by choosing one of our convenient pick-up or shipping options: Tickets can be shipped via FedEx, picked up at our Official Visitor's Center, delivered to your hotel, or sent to your email in PDF format.

    • Yes. Visit Orlando works very closely with our members to make sure that every ticket is legitimate, official, and purchased through a secure system.  Because the parks and attractions around Central Florida are members of our organization, we have a much closer relationship with them. This means that your Theme Park ticket purchases are backed by the Theme Park’s security and fraud prevention systems, as well as Visit Orlando’s additional security layers.  Tickets purchased through Visit Orlando are encoded with additional security features that make it virtually impossible to copy, fake, or otherwise alter a ticket with the intent to defraud.  No other ticket seller can give you this level of security for your official park tickets.

    • Absolutely, just ensure that the email address that you are entering on the order matches the email address associated with your PayPal account.

  • Discounts

    • No, our tickets are already discounted and we do not accept any additional offers.

    • Discounted attraction tickets are sold at the Official Visitor Center and on our website. Visit Orlando offers select tickets at our satellite locations including the Mall at Millenia concierge desk, Fort Drum Service Plaza, and West Palm Service Plaza.

    • No, we are not a timeshare. There are no hidden costs or high-pressure sales tactics.

    • Prices are subject to change at any time and we do not guarantee current prices or specials.

  • Visitor Centers

    • Orlando Official Visitor Center:
      Address: 8102 International Dr., Orlando, FL 32819 (Directions)
      Hours: 8:00 a.m. - 9:00 p.m. daily
      Discount ticket sales: 8:00 a.m. - 9:00 p.m. daily 
      Phone: (407) 363-5872
      E-mail: info@visitorlando.com

      The Mall at Millenia Concierge Desk:
      Located at the main entrance near the Cheesecake Factory
      Address: 4200 Conroy Rd., Orlando, FL 32839 (Directions)
      Hours: Monday-Saturday 10:00 a.m. - 9:00 p.m.; Sunday 11:00 a.m. - 7:00 p.m. (holiday hours vary)
      Discount ticket sales: Monday-Saturday 10:00 a.m. - 8:00 p.m.; Sunday 11:00 a.m. - 6:00 p.m. (holiday hours vary)
      Phone: (407) 363-3555
      E-mail: info@visitorlando.com

      Florida Turnpike Locations:
      West Palm Service Plaza
      Address: Mile Marker 94 (Directions)
      Hours: Monday-Sunday 9:00 a.m. - 5:00 p.m.
      Phone: (561) 839-1445
      E-mail: info@visitorlando.com

      Ft. Drum Service Plaza
      Address: Mile Marker 184 (Directions)
      Hours: Monday-Sunday 9:00 a.m. - 6:00 p.m.
      Phone: (772) 672-5166
      E-mail: info@visitorlando.com

      Visit our visitor centers page for more information and directions.

    • The Official Visitor Center is open daily 8:00 a.m. - 9:00 p.m. EST. Our ticket counter is open 8:00 a.m. - 9:00 p.m. EST. and our call center is available 8:00 a.m. - 9:00 p.m. EST.

    • Yes! We are open year-round.

    • At our Visitor Center we accept cash, credit/debit cards (Visa, AmEx, MasterCard, Discover).

    • Yes, we do offer currency exchange for foreign currency to US dollars. Exchange rates vary from day to day.

    • We offer discounted attraction tickets for many of the area attractions. The most current discounts on restaurants, attractions, accommodations, and shopping can be found at VisitOrlandoDeals.com

    • We currently sell WDW 3 and 4 day Florida resident tickets. You may find military discounts listed here.

    • Discounted attraction tickets are sold at the Official Visitor Center and on our website. Visit Orlando offers select tickets at our satellite locations including the Mall at Millenia concierge desk, Fort Drum Service Plaza, and West Palm Service Plaza.

    • No, we are not a timeshare. There are no hidden costs or high-pressure sales tactics.

    • Prices are subject to change at any time and we do not guarantee current prices or specials.

    • Yes! You may access our digital Visitor's Guide here.

  • Shipping and Delivery

    • No, our tickets must be picked up from our Official Visitor Center.

    • Yes, select tickets are available for Print-at-Home. This is not an automated process. Orders are processed daily 8:00 a.m. – 3:00 p.m. Orders placed within these hours will receive tickets within 3 hours of the purchase. Orders placed after business hours will be received by 11:00 a.m. the following day.   Once your order is processed, you will receive an email with a PDF attachment containing your purchased tickets, there is one page per ticket purchased per attraction. You must print each ticket and bring to the park(s) for admission. For Print-at-Home, all items in your Shopping Cart must be available for Print-at-Home; otherwise you will only see Pick-Up, FedEx, or Hotel Delivery options.

    • We offer shipping through FedEx. FedEx is only able to ship to addresses within the United States and Canada.
      FedEx Fees
      Overnight - $19.95 (Monday – Friday delivery)
      2-Day Service - $14.95 (Monday – Friday delivery)
      Canada - $24.95 3-4 days, (Monday – Friday delivery)
      All orders placed before 3:00 p.m. EST Monday - Friday are shipped the same day. Orders placed after 3:00 p.m. will be shipped the next business day. All orders placed after 3:00 p.m. EST on Friday through 3:00 p.m. Monday will be shipped on Monday. Please anticipate a longer processing window during high order volume periods. To ensure the security of your transaction, Visit Orlando will only ship to the address associated with the credit card used for the ticket purchase. If your billing address contains a PO Box, please enter a physical shipping address in the comments of your order as FedEx does not deliver to PO Boxes.

    • We ship to U.S and Canada only.

  • Website

    • Most of the tickets sold at the Visitor Center are the same price as our website. Please see a Destination Specialist for more information.

    • Yes, select tickets are available for Print-at-Home. This is not an automated process. Orders are processed daily 8:00 a.m. – 3:00 p.m. Orders placed within these hours will receive tickets within 3 hours of the purchase. Orders placed after business hours will be received by 11:00 a.m. the following day.   Once your order is processed, you will receive an email with a PDF attachment containing your purchased tickets, there is one page per ticket purchased per attraction. You must print each ticket and bring to the park(s) for admission. For Print-at-Home, all items in your Shopping Cart must be available for Print-at-Home; otherwise you will only see Pick-Up, FedEx, or Hotel Delivery options.

  • Accommodations

    • We do not book hotels, but you can find information about hotels, vacation home rentals and campgrounds on our website in the Places to Stay section.

  • Transportation

    • Yes, we have two companies that offer tours to Clearwater, Miami, Cocoa Beach and many more : Gray Line Tours and Florida Dolphin Tours.

    • A taxi, shuttle, or car service can provide transportation to and from the airport.

    • Yes, we have two companies that offer tours to The Kennedy Space Center: Gray Line Tours and Florida Dolphin Tours.

    • The Lynx buses can take you around the city of Orlando and the I-Ride trolley can take you around the International Drive area and Universal Blvd area. Tickets for both can be purchased at our Official Visitor’s Center.

  • More Information

    • Yes! You may access our digital Visitor's Guide here.

    • We have contracts with most of the Orlando attractions allowing us to provide a lower price.

    • On Florida’s east coast along the Atlantic Ocean, Cocoa beach is about an hour away (61.5 miles) and Daytona Beach is about an hour and a half away (77.5 miles). On Florida’s  west coast along the Gulf of Mexico, Clearwater beach is about 2 hours away (101 miles) and Sarasota Beach is also about 2 hours away (124 miles).