Frequently Asked Questions

Orlando Vacation Guides are available to help you with all of your questions Monday through Sunday: 8:00 a.m. – 8:00 p.m. EST General Phone:  (407) 363-5872  Toll Free:  (800) 972-3304

  • Tickets

    • Most tickets are good for the year (see specific ticket information for details). Once purchased, some tickets may not be refundable; however, in that case the value can be applied towards purchase of same tickets for a different date. If you have any questions, please contact us at:
      General Phone: (407) 363-5872
      Toll Free: (800) 972-3304

    • Ticket orders are processed 7 days a week.

      United States and Canada residents may select to receive their tickets via Print-at-Home (select products only), FedEx, or pick-up at Orlando's Official Visitor Center. Tickets cannot be picked up at theme parks or attractions.
      Residents of all other countries must choose Print-at-Home (select products only) or pick-up at Orlando's Official Visitor Center. Visit Orlando is not able to ship internationally, and we do not ship orders to hotels.
      Ticket prices are subject to change and are available online or by phone at 1-800-257-0060. Once purchased, tickets are non-transferable. Visit Orlando is not responsible for ticket loss.

    • If using the pick-up option, tickets must be picked up at Orlando’s Official Visitor Center.
      Address: 8102 International Dr., Orlando, FL 32819
      Hours: Open daily 8:00 a.m. - 8:00 p.m.
      Tickets are only released to the credit card holder who must present the credit card used for the transaction along with matching government issued photo identification.

    • If using the pick-up option, tickets must be picked up at Orlando’s Official Visitor Center.

    • Select tickets are available for Print-at-Home. This is not an automated process. Orders are processed daily 8:00 a.m. – 3:00 p.m. Orders placed within these hours will receive tickets within 3 hours of the purchase. Please anticipate a longer processing window during high order volume periods. Orders placed after business hours will be received by 11:00 a.m. the following day. Once your order is processed, you will receive an email with a PDF attachment containing your purchased tickets, there is one page per ticket purchased per attraction. You must print each ticket and bring to the park(s) for admission. For Print-at-Home, all items in your Shopping Cart must be available for Print-at-Home; otherwise you will only see Pick-Up or FedEx options.

    • While you can print-at-home quite a few ticket options, there are still some non-digital tickets that require pick up at our Official Visitor Center or shipping to your home (i.e., Disney tickets). We offer shipping through FedEx. FedEx is only able to ship to addresses within the United States and Canada.
      FedEx Fees
      Overnight - $19.95 (Monday – Friday delivery)
      2-Day Service - $14.95 (Monday – Friday delivery)
      Canada - $24.95 3-4 days, (Monday – Friday delivery)
      All orders placed before 3:00 p.m. EST Monday - Friday are shipped the same day. Orders placed after 3:00 p.m. will be shipped the next business day. All orders placed after 3:00 p.m. EST on Friday through 3:00 p.m. Monday will be shipped on Monday. Please anticipate a longer processing window during high order volume periods. To ensure the security of your transaction, Visit Orlando will only ship to the address associated with the credit card used for the ticket purchase. If your billing address contains a PO Box, please enter a physical shipping address in the comments of your order as FedEx does not deliver to PO Boxes.

    • We have contracts with most of the Orlando attractions allowing us to provide a lower price.

    • Visit Orlando is an official seller of discounted Orlando attraction tickets. Save time, money, and avoid standing in line by choosing one of our convenient pick-up or shipping options: Tickets can be shipped via FedEx, picked up at our Official Visitor Center, or sent to your email in PDF format.

    • Visit Orlando works very closely with our members to make sure that every ticket is legitimate, official, and purchased through a secure system.  Because the parks and attractions around Central Florida are members of our organization, we have a much closer relationship with them. This means that your Theme Park ticket purchases are backed by the Theme Park’s security and fraud prevention systems, as well as Visit Orlando’s additional security layers.  Tickets purchased through Visit Orlando are encoded with additional security features that make it virtually impossible to copy, fake, or otherwise alter a ticket with the intent to defraud.  No other ticket seller can give you this level of security for your official park tickets.

    • If you would like to use your PayPal account, just ensure that the email address that you are entering on the order matches the email address associated with your PayPal account.

  • Discounts

    • Our tickets are already discounted and we do not accept any additional offers.

    • Visit Orlando's discounted attraction tickets are sold at the Official Visitor Center (8102 International Drive), the Mall at Millenia concierge desk (4200 Conroy Road), and on our website.

    • As Visit Orlando is the official tourism association for Orlando, we provide services to our visitors without any high-pressure sales tactics.

    • Prices are subject to change at any time due to park and attraction price changes, promotion end dates, etc. If you have any questions, please contact us at:
      General Phone: (407) 363-5872
      Toll Free: (800) 972-3304

  • Visitor Centers

    • Orlando's Official Visitor Center:
      Address: 8102 International Dr., Orlando, FL 32819 ( Directions)
      Hours: 8:00 a.m. - 8:00 p.m. daily
      Phone:  (407) 363-5872
      E-mail:  info@visitorlando.com

      The Mall at Millenia Concierge Desk:
      Located at the main entrance near the Cheesecake Factory
      Address: 4200 Conroy Rd., Orlando, FL 32839 ( Directions)
      Discount ticket sales: Monday-Saturday 10:00 a.m. - 8:00 p.m.; Sunday 11:00 a.m. - 6:00 p.m. (holiday hours vary)
      Phone:  (407) 363-3555
      E-mail:  info@visitorlando.com

      Visit our visitor centers page for more information and directions.

    • The Official Visitor Center and our Call Center is open daily from 8:00 a.m. until at least 8:00 p.m. EST (open later during higher visitation periods and closing earlier on Christmas Day). Please contact us for current hours:
      General Phone: (407) 363-5872
      Toll Free: (800) 972-3304

    • We are open 365 days a year.

    • We accept cash, credit/debit cards (Visa, AmEx, MasterCard, Discover).

    • We offer no fee currency exchange for foreign currency to US dollars. Exchange rates vary from day to day. If you have any questions, please contact us at:
      General Phone: (407) 363-5872
      Toll Free: (800) 972-3304

    • We offer discounted tickets for the theme parks and many other area experiences. At our Official Visitor Center, you can also pick up exclusive discounts for dining and shopping.

    • Visit Orlando's discounted attraction tickets are sold at the Official Visitor Center (8102 International Drive), the Mall at Millenia concierge desk (4200 Conroy Road), and on our website.

    • As Visit Orlando is the official tourism association for Orlando, we provide services to our visitors without any high-pressure sales tactics.

    • Prices are subject to change at any time due to park and attraction price changes, promotion end dates, etc. If you have any questions, please contact us at:
      General Phone: (407) 363-5872
      Toll Free: (800) 972-3304

  • Shipping and Delivery

    • If using the pick-up option, tickets must be picked up at Orlando’s Official Visitor Center.

    • Select tickets are available for Print-at-Home. This is not an automated process. Orders are processed daily 8:00 a.m. – 3:00 p.m. Orders placed within these hours will receive tickets within 3 hours of the purchase. Please anticipate a longer processing window during high order volume periods. Orders placed after business hours will be received by 11:00 a.m. the following day. Once your order is processed, you will receive an email with a PDF attachment containing your purchased tickets, there is one page per ticket purchased per attraction. You must print each ticket and bring to the park(s) for admission. For Print-at-Home, all items in your Shopping Cart must be available for Print-at-Home; otherwise you will only see Pick-Up or FedEx options.

    • While you can print-at-home quite a few ticket options, there are still some non-digital tickets that require pick up at our Official Visitor Center or shipping to your home (i.e., Disney tickets). We offer shipping through FedEx. FedEx is only able to ship to addresses within the United States and Canada.
      FedEx Fees
      Overnight - $19.95 (Monday – Friday delivery)
      2-Day Service - $14.95 (Monday – Friday delivery)
      Canada - $24.95 3-4 days, (Monday – Friday delivery)
      All orders placed before 3:00 p.m. EST Monday - Friday are shipped the same day. Orders placed after 3:00 p.m. will be shipped the next business day. All orders placed after 3:00 p.m. EST on Friday through 3:00 p.m. Monday will be shipped on Monday. Please anticipate a longer processing window during high order volume periods. To ensure the security of your transaction, Visit Orlando will only ship to the address associated with the credit card used for the ticket purchase. If your billing address contains a PO Box, please enter a physical shipping address in the comments of your order as FedEx does not deliver to PO Boxes.

    • We ship to U.S. and Canada only. If your residence is outside of the U.S. or Canada, you can pick up your tickets at the Official Visitor Center at 8102 International Drive during operating hours.

  • Website

    • The base prices for our tickets are the same on our website and at the Official Visitor Center. However, you can purchase additional tickets that are not available online (i.e. shorter stay theme park tickets).

    • Select tickets are available for Print-at-Home. This is not an automated process. Orders are processed daily 8:00 a.m. – 3:00 p.m. Orders placed within these hours will receive tickets within 3 hours of the purchase. Please anticipate a longer processing window during high order volume periods. Orders placed after business hours will be received by 11:00 a.m. the following day. Once your order is processed, you will receive an email with a PDF attachment containing your purchased tickets, there is one page per ticket purchased per attraction. You must print each ticket and bring to the park(s) for admission. For Print-at-Home, all items in your Shopping Cart must be available for Print-at-Home; otherwise you will only see Pick-Up or FedEx options.

  • Transportation

    • We have two companies that offer tours to Clearwater, Miami, Cocoa Beach and many more: Gray Line Tours and Florida Dolphin Tours.

    • We have two companies that offer tours to Kennedy Space Center: Gray Line Tours and Florida Dolphin Tours.

    • The Lynx buses can take you around the city of Orlando and the I-Ride Trolley can take you around the International Drive and Universal Blvd areas. Tickets for both can be purchased at the Official Visitor Center.