General Ticket & Shipping Information

General Ticket Policy

Ticket orders are processed 7 days a week, except on December 25. Orders placed after 11:00 a.m. are available after 11:00 a.m. the following day. United States and Canada residents may select to receive their tickets via FedEx, pick-up at Orlando's Official Visitor Center or Hotel Delivery. Residents of all other countries must pick up tickets at Orlando's Official Visitor Center or choose Hotel Delivery. We do not ship internationally; we do not ship to hotels. Ticket prices are subject to change and are only available online or by phone at 1-800-257-0060. Once purchased, tickets are not refundable. Visit Orlando is not responsible for ticket loss.

Pick-Up at Orlando’s Official Visitor Center

Address: 8102 International Dr., Orlando, FL 32819
Hours: Open daily 8:00 a.m. - 9:00 p.m. 
Special Holiday Hours: 8:30 a.m. – 4:00 p.m. Thanksgiving Day, Christmas Eve and New Year's Eve, Christmas Day
All orders placed before 11:00 a.m. EST are available after 3:30 p.m. on the same day. Orders placed after 11:00 a.m. are available after 11:00 a.m. the following day. Tickets are only released to the credit card holder who must present the credit card along with matching government issued photo identification. 

Print-at-Home (select products only)

This is not an automated process. You will receive an email containing an attachment with PDF tickets 24-hours after your order is submitted. There is one page per ticket purchased. You must print each ticket and bring to the park(s) for admission. For Print-at-Home, all items in your Shopping Cart must be available for Print-at-Home; otherwise you will only see Pick-Up or FedEx options.

FedEx orders (United States and Canada only)

All orders placed before 11:00 a.m. EST Monday - Friday are shipped the same day. Orders placed after 11:00 a.m. shipped the next business day. All orders placed from 11:00 a.m. EST on Friday through 11:00 a.m. Monday are shipped on Monday. To ensure the security of your transaction, Visit Orlando will only ship to the address associated with the credit card used for the ticket purchase.

FedEx Fees
  • Overnight - $19.95
  • 2-Day Service - $14.95
  • Canada - $24.95 

Delivery to Hotel (select hotels only) 

Please call 1-800-257-0060 or 407-363-5872 two days prior to your requested delivery date to schedule a delivery time. We deliver 7-days a week starting at 9:00 a.m. Tickets are only released to the credit card holder who must present the credit card along with matching government issued photo identification. Our delivery driver will meet the credit card holder in the hotel lobby. Tickets will not be left at the hotel front desk and will not be delivered to a hotel room.